A rule does the repetitive chasing
Some of the work on a job is just remembering to chase. A snag gets raised, and somebody has to remember to tell the foreman. Automation does that chasing for you.
A rule is three small things: a trigger, a condition, an action. When a high-priority snag is raised, assign it to the site engineer. Written once, it fires every time.
He creates the rule once, from this button, and from then on the trigger does the work. The carpenter no longer waits for somebody to notice his material request; the rule routes it the moment it is raised.
The Execution History tab is the receipt. It lists every time a rule actually fired, so the team is never trusting a rule on faith — they can see it ran, and on which task.
A response time you committed to
SLA is the other half of letting the system chase. It is a response time the studio has committed to — for a client request, or a snag — and the dashboard watches whether the team is meeting it.
Four numbers do the watching: how many targets are active right now, how many are drifting toward their limit, how many have already breached, and the average time the team takes to close one out.
Compliance is the percentage hitting the target. It is the single number a client cares about — not how hard the team tried, but whether the response actually landed inside the time that was promised.
Escalation decides what happens when a target slips. A request that goes unanswered for an hour can be set to ping the PM automatically, and then the studio principal — so the chasing escalates without anyone having to remember to do it.
The habit that matters
One habit worth building: let the system do the nagging. A rule never forgets to route a high-priority snag, and a measured target never quietly drifts the way a promise remembered only in someone’s head does.
What just happened
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A rule does the repetitive chasing
Some of the work on a job is just remembering to chase. A snag gets raised, and somebody has to remember to tell the foreman. Automation does that chasing for you.
-
A response time you committed to
SLA is the other half of letting the system chase. It is a response time the studio has committed to — for a client request, or a snag — and the dashboard watches whether the team is meeting it.
-
The habit that matters
One habit worth building: let the system do the nagging. A rule never forgets to route a high-priority snag, and a measured target never quietly drifts the way a promise remembered only in someone’s head does.
Open automation Opens Taskity in your own project.