One place for clients to raise things
A client like Mrs. Rania Lotfy does not see the board, and she should not have to phone. The service desk gives her one place to raise something, and the studio one place to answer it.
What she raises lands here, as a request — not lost in a WhatsApp group, and not floating in someone’s inbox.
The response target
Every request type carries a response target: how long the studio has promised to reply. That promise is what an SLA is — a number you have committed to, in writing.
The screen shows those targets ticking. Green means a request is inside its time; the colour changes the moment a target is at risk.
That is the difference between hoping you replied quickly and being able to prove you did. When a client asks what took so long, the timestamp is the answer.
Both sides, one thread
It works both ways. Rania raises a request from the portal, and the same conversation appears on the studio’s side — no copy-paste, no lost thread.
The studio decides the request types and the targets once. After that, every client who raises something gets the same promise, automatically.
The habit that matters
The habit for the owner: set a target you can actually keep, then keep it. A four-hour promise you miss is worse than a one-day promise you hit — because the client stops trusting the number itself.
What just happened
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One place for clients to raise things
A client like Mrs. Rania Lotfy does not see the board, and she should not have to phone. The service desk gives her one place to raise something, and the studio one place to answer it.
-
The response target
Every request type carries a response target: how long the studio has promised to reply. That promise is what an SLA is — a number you have committed to, in writing.
-
Both sides, one thread
It works both ways. Rania raises a request from the portal, and the same conversation appears on the studio’s side — no copy-paste, no lost thread.
-
The habit that matters
The habit for the owner: set a target you can actually keep, then keep it. A four-hour promise you miss is worse than a one-day promise you hit — because the client stops trusting the number itself.
Open SLA policies Opens Taskity in your own project.